$6 Flat Rate Shipping Worldwide ⎮ Orders Over $150 Ship Free

FAQ

Making sure you are happy with the designs you purchase is the most important part of our work at Loop Living. Here are answers to some frequently asked questions so you can know what to expect when purchasing from us.

 

Shipping and Delivery

 

 Ships to Country Method Processing Time Estimated Arrival Time Cost
Within Israel Registered Mail Israel Post 5-10 days 2-5 days $6 with no tracking, $9 for door to door delivery
Outside of Israel
Standard Mail, Israel Post 5-10 days

 2-3 weeks*

Limited Tracking

$6 for orders under $150
FREE for orders over $150
Outside of Israel
First Priority Shipping 1-3 days

2-3 weeks*

Limited Tracking

$9 for orders under $150
FREE for orders over $150
Outside of Israel
Express Mail, Israel Post / DHL 1-3 days

3-5 days*

Includes tracking

$30 for all orders

 * Days are business days, Estimated shipping time does not take include customs, domestic holidays, strikes - anything that is beyond our control.

 

Where Do You Ship From?

We ship from Israel - that's where Loop Living is located.

 

How long will it take to process my order?

For first priority and express we'll bump your order to the head of the line and ship in 1-3 business days. Otherwise it will takes us  5-10 business days to process your order. 

 

Do You Ship Internationally?

Yes! most of our orders come from outside of Israel, and we are proud to have designs of ours in homes all over the world.

 

Do You Offer Express shipping?

If you'd like your order to arrive faster than that, you can choose express shipping ($30) from the shipping options, and your order will arrive in 3-5 work days.

Can't find the express shipping option? Contact us here.

 

What About Customs and Duties?

If your purchase is held up by customs, any duties and payments are the responsibility of the buyer. The duties vary from country to country, and we cannot estimate nor pay these fees. We attach the proper documentation to speed up the customs process.

 

Can I Track My Package?

We always supply a tracking number, but unless you choose the express shipping option, for certain countries there is no way to track a package after it has left Israel, and the tracking is not always reliable. If you choose express shipping, then your package will be trackable.

What if I don't like what I received?

If for any reason you are not happy with your order, contact us within 14 days from when you received it and we will work out a refund or exchange. We will not cover the shipping cost back. 

Your refund will be issued once we receive your purchase and find it in saleable condition.

 

Help - there is something wrong with my purchase

I take great pride in my craft, but mistakes do happen. If there is a quality issue with your purchase let us know and we will issue a refund. We will also cover shipping costs back.

  

Is Your Website Secure?

All transactions are protected by powerful SSL encryption software and PCI compliant transaction processors. We use Shopify as a platform for our site.

 

Can't Find An Answer To Your Question?

Ask us here.